I recently had to deal with an arm of the U.S. Government. This is where one would expect my Curmudgeonry to be on high alert for incompetence, confusion, red tape and the like. After all, I DO live in New Jersey and have l encountered more than my share of lazy, barely english-speaking government workers.
Astonishingly, not here! The automated answering system kindly volunteered to call me back within 10 minutes when an agent became available. The government worker was bright, helpful, and spoke perfect English. My call lasted less than four minutes, she was so good.
I was floored. Competent, energized government workers!! Of course, at the time, they were helping me to arrange to send them more tax money, but she made the whole experience pleasant nonetheless.
So here's a shout-out to unit 09R in Albuquerque - in four minutes you undid years of carefully crafted anti-government arguments in the Curmudgeon Handbook. That, dear readers, is not easy.
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